Ownership of the site: the espaciel.com site is the property of the company ESPACIEL SAS in its entirety, as well as all related rights. Any reproduction, in whole or in part, is forbidden without the express and prior authorisation of espaciel.com.
The customer acknowledges having read, prior to placing an order, the general conditions of sale set out on this screen and expressly declares accepting them without reservation. The present general conditions of sale govern the contractual relations between Espaciel SAS and its customer. They shall prevail over all other conditions appearing in any other document, except prior, express and written derogation by Espaciel SAS.
The present general conditions of sale can be modified at any time by espaciel.com, without notice. The applicable conditions will be those in force on the site at the time of validation of the order.
The automatic recording systems are considered as proof of the nature and content of the order. espaciel.com confirms the acceptance of its order to the customer at the e-mail address that the latter will have provided. The sale will be concluded as from the validation by espaciel.com of the payment of the order, i.e. the date of validation of the payment for the orders paid on line by credit card or the date of reception of the payment by transfer or by cheque. espaciel.com reserves in any case the right to refuse or to cancel any order of a customer with whom there would be a disagreement.
The price is expressed in Euros and includes all taxes.
The price indicated in the order confirmation is the definitive price, expressed all taxes included and including VAT for France and EEC countries. This price includes the price of the products, the handling, packaging and storage costs of the products, transport costs, insurance and commissioning.
The price is payable in cash on the day of the order confirmation.
Payment is made :
> On line thanks to the Paypal secure payment platform. It is not mandatory for the customer to have a personal Paypal account to make the payment. When the customer is redirected to the Paypal page to make the payment, he/she has the possibility to make a bank transfer by credit card. He just has to fill in the fields concerning his card. espaciel.com guarantees the total confidentiality of the customer's banking information, secured by the SSL encryption protocol, which automatically checks the validity of the access rights during the payment by credit card and encrypts all the exchanges in order to guarantee their confidentiality. espaciel.com does not know any information concerning the credit card. The order will be automatically cancelled and the customer will be informed by e-mail if the bank payment centres concerned refuse to give their agreement.
> Payment in several instalments with Alma.
If you pay your order in several instalments, you accept the general conditions of Alma as well as the special Alma conditions for Espaciel customers.
> By cheque: Cheques should be made payable to Espaciel SAS and sent to the following address
ESPACIEL SAS
Village by CA Euratechnologies
225, rue des Templiers
59000 Lille
FRANCE
> By bank transfer to the Espaciel current account, for which the following bank details are available
BANK: CIC Roubaix Tourcoing Entreprise
IBAN: FR76 3002 7175 2800 0201 0510 167
BIC: CMCIFRPP
In general, orders are processed after validation of the payment when they are paid online by credit card or via Paypal, upon receipt by espaciel.com of the payment when the customer has chosen to pay by bank transfer or cheque.
Payments made cannot be considered as a deposit.
By express agreement, and in accordance with the provisions of the law of 12 May 1980, the products ordered remain the property of Espaciel SAS until full payment of their price by the customer. In case of non-fulfilment of its obligations by the customer, whatever the cause, Espaciel SAS shall be entitled to demand the immediate return of the products at the customer's expense and risk.
Orders are delivered by UPS, a service provider independent of espaciel.com, within the timescale announced by this service provider. The times announced by UPS are usually 2-3 days, from the date of collection at Espaciel.
For deliveries outside mainland France, the customer undertakes to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country in which the order is received. All orders placed with espaciel.com are intended for the personal use of the customers, the customers or the recipients of the products shall refrain from any partial or total resale of the products. espaciel.com shall not be held responsible for the failure to pay the taxes for which the customer is liable.
The customer is required to check the condition of the products upon receipt. In the event of damage, he must mention his reservations precisely on the delivery note. He must also inform espaciel.com by registered letter with acknowledgement of receipt of any damage due to transport within eight (8) days following receipt. No claim will be accepted if these formalities are not respected.
espaciel.com will, in any case, be released from its obligation to deliver in case of :
> The occurrence of a case of force majeure such as war, riot, fire, strikes, accidents and the impossibility of being supplied,
> Non-performance by the customer of any of its obligations (payment of the price, accuracy of the information provided by the customer such as the delivery address, etc.)
All technical articles benefit from a contractual guarantee of two (2) years from the manufacturer.
Any return must be preceded by the prior agreement of espaciel.com and the attribution of a return number. The returns must imperatively be addressed to :
Return ENSOVO
ESPACIEL C/O ENSOVO
44 rue Anatole France
59390 Lys-lez-Lannoy
FRANCE
In the absence of prior agreement, of attribution of a return number or in case of sending to any other address of espaciel.com, the goods will be returned to the customer with postage due. The returned products must be accompanied by their original packaging.
In any case, the customer benefits from the legal guarantee of hidden defects (Art.1626 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code).
The following are excluded from any guarantee:
1. Defects in use or maintenance.
2. Deterioration due to an error in handling, connection (whether made with the original accessories or with other accessories substituted by the customer), abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
3. Spare parts or accessories whose replacement results from normal wear and tear, or from routine maintenance operations.
4. Damage due to an external event (lightning, storm, etc.).
5. Interventions carried out on the appliance by any person not authorised by the After-Sales Service as well as malfunctions and damage resulting from such an intervention.
The information given on the site, photographs, product sheets, prices ... are given as an indication. espaciel.com strives to ensure the accuracy of the information presented on the site. Errors that may have been introduced are fortuitous and are rectified as soon as possible. The responsibility of espaciel.com could not be called into question for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products. It is the same for the possible modifications of products decided by the manufacturers.
In accordance with the texts in force, espaciel.com is not responsible for the non-execution or the bad execution of the contract which would be ascribable either to the consumer, or to the insurmountable and unforeseeable fact of a third party to the contract or to a case of major force.
As this is a specific product made to order, the customer's right of withdrawal provided for in Article L121-20 of the Consumer Code is not applicable. However, espaciel.com will accept any return of product made within 48 hours of their delivery. Saturdays, Sundays and public holidays will not be taken into account in the calculation of the period. These products must be in their original packaging, undamaged and in new condition. However, the return costs will remain at the customer's expense. The customer will have the choice of either a refund which will be made to the account used for the purchase within 30 days of receipt of the product by espaciel.com, or the sending of a credit note to be used for a subsequent purchase on espaciel.com and valid for 6 months.
Any return must be preceded by the attribution of a retraction number obtained at 01 76 42 00 87 and be returned to the following address
Return ENSOVO
ESPACIEL C/O ENSOVO
44 rue Anatole France
59390 Lys-lez-Lannoy
FRANCE
If not, the parcel will be refused.
Personal information relating to the customer is essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the law on "Information Technology and Civil Liberties", the processing of personal information relating to customers has been declared to the National Commission on Information Technology and Civil Liberties (CNIL).
The customer has (article 34 of the law of January 6, 1978) a right of access, of modification, correction and suppression of the data which concern it, which it can exert near espaciel.com.
10. Commitment to data protection
In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposed into the Intellectual Property Code of Directive 96/9/CE of 11 March 1996 concerning the legal protection of databases, espaciel.com is the producer and owner of all or part of the databases making up the present website. By accessing this site, the customer acknowledges that the data comprising it is legally protected and, in accordance with the provisions of the aforementioned law of 1 July 1998, is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site which he/she accesses.
In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposed into the Intellectual Property Code of Directive 96/9/CE of 11 March 1996 concerning the legal protection of databases, espaciel.com is the producer and owner of all or part of the databases making up the present site. By accessing this site, the customer acknowledges that the data comprising it is legally protected and, in accordance with the provisions of the aforementioned law of 1 July 1998, is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site which he/she accesses.
This contract is subject to French law.